Frequently Asked Questions

Q: Do I need Kontakt to use Kontakt libraries?

Not necessarily. When we develop a Kontakt library, we do so to take advantage of Kontakt’s awesome functionality : the built in effects, the ability to make the samples playable, and so on. If you want to have access to all these aspects, you will need the Native Instruments Full Kontakt 4.2.3 or above. However, if you don’t own Kontakt, you may still have access to all the raw wav files when you buy a library. This may still interest you, specially in libraries where playability is not the most important aspect of it.

Please be aware that not all of our libraries provide access to the samples folder. Here’s the list:

– Libraries that provide access to the samples folder: Glassophone; Power Hits;
– Libraries that don’t provide access to the samples folder: Electric Guitar Harmonics

Q: Can I use the Free Kontakt Player?

No. To use our libraries you’ll need the Native Instruments Full Kontakt 4.2.3 or above.

Q: My download has a RAR extension. What do I do with it?

A RAR file is created with a free software called WinRAR. It allows to to reduce iles’ sizes by compressing them into a new file with an extension RAR. The result is a file which is faster to download. To decompress the file and access it again, you need to install WinRAR and use the extract option.

More information about that here: How do I extract files with WinRAR?
Download WinRAR here: WinRar homepage

I bought a product but I no longer have it, and the download link is not longer available. What should I do?

We’ll gladly send you the product again. All you need to do is contacting us with the email you used and with the information about the order.

Q: What is your refund policy?

Our terms and conditions state that «all sales are final. As developers of affordable products which are non-returnable in nature, we operate under a no-refund policy.»

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