Frequently Asked Questions

Q: Can I use the Free Kontakt Player?

No. To use our libraries you’ll need the Native Instruments Full Kontakt 4.2.3 or above.

Q: My download has a RAR extension. What do I do with it?

A RAR file is created with a free software called WinRAR. It allows to to reduce iles’ sizes by compressing them into a new file with an extension RAR. The result is a file which is faster to download. To decompress the file and access it again, you need to install WinRAR and use the extract option.

More information about that here: How do I extract files with WinRAR?
Download WinRAR here: WinRar homepage

I bought a product but I no longer have it, and the download link is not longer available. What should I do?

We’ll gladly send you the product again. All you need to do is contacting us with the email you used and with the information about the order.

Q: What is your refund policy?

Our terms and conditions state that «all sales are final. As developers of affordable products which are non-returnable in nature, we operate under a no-refund policy.»